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Why use us
Select can offer you a complete finance solutions service including mortgages, secured and bridging loans, commercial finance, debt management and factoring.
In our quest to develop more streamlined and efficient systems we enjoy remote processing facilities provided by the majority of our providers. From a mortgage perspective, this means we control the whole process including:
- Producing offers on site
- Instructing draw down of funds
- Taking the whole matter to completion through our direct facilities available through our panel solicitors
- Providing debt management options for clients who do not current meet mortgage criteria, in order to secure enough equity and affordability to sustain a mortgage or simply help manage the debt itself
The advantages of using a packager
- Application form, references and valuation are interchangeable in most cases which means that if a case needs to be replaced with an alternative lender another application form does not need to be completed, references do not need to be re-done and a new valuation does not need to be paid for and carried out.
- The case fits criteria prior to arriving with the lender, significantly reducing the chances of a decline.
- Our valuation fee scales are often cheaper than going direct to the lender.
- Sourcing systems are often inadequate and fail to take into account the ‘un-written criteria’ or ‘what if’ scenarios.
Staff incentives mean our personnel are motivated to process a case thoroughly - each case is important to us.
Why do lenders have packagers?
- Access to immediate distribution – lenders can access 1000’s of intermediaries through a handful of packagers.
- Lenders can outsource sales and processing to a third party, which means that their over-heads are kept extremely low.
- Lenders can lend money for a fixed cost of acquisition – they only pay for completions, not aborted cases.
- Using a packager ensures that cases fit criteria when they arrive with the lender.
Service Standards
We pro-actively measure ourselves against our internal standards the principles of which are as follows:
- New applications and decisions-in-principle will be processed within 24 hours of receipt
- Valuations will be instructed within 24 hours of acceptance if the appropriate fee has been paid, unless we receive an instruction to the contrary
- Procuration fees will be paid no later than 48 hours of receipt from lender
- We will do our utmost to ensure that applications are processed in a professional, efficient and friendly manner.
- We strive to ensure all calls are answered within 10 seconds
- We attempt to deal with as many calls as possible but if not we will return your call within one hour
- You can speak to anyone, whatever level if necessary
- We will deal with any complaints on the same day
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