Many customers are turned down for mortgages due to the stringent, often rigid criteria of most traditional lenders.
Inflexible credit score techniques often mean that perfectly credit-worthy applicants are unable to obtain mortgage facilities. Together with our Lender Partners we are able to provide solutions to these customers, even where people have been turned down before or where there is a poor credit history such as missed payments, defaults, County Court Judgements (CCJ’s) Individual Voluntary Arrangements (IVA’s) or previous bankruptcies.
Loans are available up to 90% LTV depending upon the circumstances.
We aim to provide an efficient service at all times so that you can feel confident about working with us.
Call our New Business team now on (01244) 674411 or email us
We take care to maintain high standards and if we are aware of client concerns or unease we give priority to resolving the matter as quickly as possible. We therefore have a clear process which ensures that complaints, however rare, are handled fairly and within reasonable timescales. Please contact us if you would like a copy of our Complaints Handling Procedure.
In the event of a complaint, if we are unable to resolve the issue to your satisfaction or within our stated timescale, then you may refer your complaint to the Financial Ombudsman Service (FOS) within 6 months of the date of our final response letter. Otherwise you may lose the right to this referral right. A copy of the Financial Ombudsman Service leaflet ‘your complaint and the Ombudsman’ will be sent to you and you may request further copies as necessary.
The Financial Ombudsman Service can be contacted at Exchange Tower, London E14 9SR
Tel 0800 023 4567